Refund policy

BAD SHOTZ Refund & Returns Policy

We want you to be happy with your BAD SHOTZ order. If something isn't right, please get in touch and we'll do our best to sort it.

Returns

You have the right to cancel your online order within 14 days of receiving it, subject to applicable UK consumer law.

After notifying us that you wish to cancel, you then have 14 days to return the item(s) to us.

Items should be returned unworn, unused and in their original condition with any original tags attached. You may handle an item as reasonably necessary to check its nature, characteristics and fit.

How to Request a Return

Please contact us through the Contact page before sending your return. Include your name, order number and the item(s) you wish to return.

We will provide the return instructions and return address.

Return Postage

For change-of-mind or sizing returns, the customer is responsible for the cost of returning the item unless we tell you otherwise.

If an item is faulty, damaged or incorrect, please contact us and we will arrange an appropriate solution in accordance with your statutory rights.

Refunds

Once your return has been received, we will inspect it and process any refund due. Approved refunds will be made to your original payment method.

We will make refunds within the time required by applicable UK consumer law. Your bank or payment provider may take additional time to show the refund in your account.

Where you cancel the whole order under your statutory cancellation rights, any standard outbound delivery charge that must be refunded by law will also be refunded. Additional delivery costs resulting from choosing a more expensive delivery option are not refundable beyond the standard delivery amount required by law.

Exchanges

If you need a different size, please contact us. Where possible, we'll help arrange an exchange. Availability cannot be guaranteed, particularly on limited drops.

Personalised or Custom-Made Items

Products made specifically to your personal specifications or clearly personalised may not be eligible for change-of-mind cancellation or return. This does not affect your rights if an item is faulty, damaged or not as described.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order details and, where helpful, photographs of the issue.

Your statutory rights under UK consumer law are not affected by this policy.

BAD SHOTZ — Golf & Lifestyle